Refund Policy
Last updated: January 31, 2026
How Our Credit System Works
AppMockup uses a credit-based system. Before purchasing, please understand how credits are consumed:
- Each new screenshot generation costs 1 credit
- Each edit to an existing screenshot costs 1 credit (our AI fully regenerates the image for every change)
- Each regeneration of a screenshot costs 1 credit
- Credits are not consumed for non-AI actions such as changing device frames or downloading
When Refunds Are Available
We will issue a full or partial refund in the following cases:
- A technical error on our end prevented you from receiving generated screenshots after credits were deducted
- You were charged but credits were not added to your account
- Duplicate charges occurred for the same transaction
- You purchased credits but have not used any of them and request a refund within 7 days of purchase
When Refunds Are Not Available
- Credits that have already been used to generate, edit, or regenerate screenshots
- Dissatisfaction with AI-generated output quality — results may vary and are provided on an "as-is" basis
- Failure to review how the credit system works before purchasing
- Requests made more than 30 days after the purchase date
How to Request a Refund
To request a refund, please email us at [email protected] with the following information:
- Your Payment ID from the confirmation email or receipt
- The email address associated with your account
- A description of the issue
We aim to respond within 48 hours. Approved refunds are processed within 5–10 business days via the original payment method through Dodo Payments.
Contact
- Email: [email protected]
- Website: https://appmockupgenerator.com/contact
- Legal Entity: Patel Nirvik Mansukhbhai, Sole Proprietorship, India